How Themeisle Measures NPS For 470.000 Users Across 19 Products with Formbricks
Learn how Themeisle, a leading WordPress theme and plugin provider, utilizes Formbricks to collect NPS, gather user feedback, and streamline their product improvement process for several dozen products.
About Themeisle
Themeisle develops wildly popular WordPress themes and plugins, offering high-quality, user-friendly solutions for website creation and management.
Formbricks makes it so easy to collect user feedback at scale! Onboarding a new product takes minutes and is fully No-Code after that. Also, the customer support Matti and team provide is top-notch 👌
Marius Cristea, CTO @ Themeisle
Use Cases
How Themeisle Leverages Formbricks
Themeisle scales NPS and feedback collection across multiple products and manages everything on one, open-source platform.
NPS Collection
Themeisle uses Formbricks to collect Net Promoter Score (NPS) for 19 different products, providing valuable insights into customer satisfaction. Due to unlimited workspaces and seats as well as custom theming per workspace, they can easily manage their NPS surveys on one platform.
Using
User Feedback Collection
Formbricks enables Themeisle to gather targeted feedback about specific products. Being able to identify users via the Formbricks SDK allows them to close the feedback loop easily. The No-Code trigger builder keeps the integration effort minimal.
Measure Quality of Drip Campaign
Themeisle utilizes Formbricks surveys to measure the quality of their welcome emails. This helps them understand if users are satisfied with the onboarding process and if they have any suggestions for improvement. They use hidden fields to support A/B testing different versions of their welcome emails.
- 10k
NPS Responses Collected
- Description
- Formbricks helps the Themeisle team to collect 10.000+ NPS responses across 19 products.
- 60s
Minimal integration effort
- Description
- Having onboarded so many products, the integration effort became minimal. New products are live in minutes.
- +13%
Customer Satisfaction
- Description
- Themeisle saw a 13% increase in customer satisfaction after implementing Formbricks.
Formbricks has helped us better understand how our users feel about our products and how we can improve. Our customers love having a direct line to the team to bring up concerns and suggestions.
Vytis Bulkevicius, Product Manager @ Themeisle
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